Frequently Asked Questions

Shipping & Delivery

Which countries do you ship to?

We ship throughout the European Union. For shipping outside the EU, please contact us.

What are the shipping costs?

Shipping costs are calculated based on your location and the weight of your order. You'll see the exact cost during checkout.

How long does delivery take?

Orders are processed within 1-2 business days. Delivery time depends on your location, but is typically 3-5 business days within the Netherlands and 5-10 business days within the EU.

Orders & Payment

What payment methods do you accept?

We accept iDEAL, credit cards (Visa, Mastercard, American Express), Klarna, IN3.

Can I still change or cancel my order?

Please contact us as soon as possible. If your order hasn't been processed yet, we may still be able to adjust or cancel it.

Returns & Exchanges

What is your return policy?

You can return items within 14 days of receipt. Products must be unused and in their original condition.

How can I return an item?

Please contact us by email to request a return. We will send you further instructions.

Product & Stock

Can you supply other products from the brands offered?

Yes, absolutely! In addition to our standard range, we can also supply other products from our offered brands upon request. Contact us with your specific needs, and we'll make sure you get the right product.

When will a sold out product be available again?

Please contact us for information.

Are your products authentic?

Yes, we only work with authorized distributors and all products are 100% authentic.

Contact

How can I get in touch?

You can reach us by email or the contact form on our website. We aim to respond within 24 hours.